SHIPPING & RETURN
SHIPPING COST AND DELIVERY TIME
UNITED STATES/ with tracking
7-15 Business Days / 6.9€ / Free orders over 50€
CANADA/DHL with tracking
5-10 Business Days / 8.3 CAD / Free orders over 50€
UNITED KINGDOM/with tracking
5-10 Business Days / 5.9€ / Free order over 50€
AUSTRALIA/DHL with tracking
6-15 business days /9 AUD / Free orders over 76 AUD
EUROPE with tracking
5-10 Business Days / 5.90€/ Free orders over 5.90€
Shipping times are average delivery times. Custom clearence do not include shipping time. Covid-19 and holiday season may cause delays in delivery times .
All orders will be dispatched within 1-7 business day. All orders will include tracking from dispatch to delivery. Orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Walona Dogs is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. Walona Dogs will assist to trace a missing parcel. Walona Dogs is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
TAXES AND DUTIES
Some countries may require import tax, duties and related customs fees for the imports. Cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the customs office of the destination country. For further details of charges, please contact your local customs office directly.
Walona dogs main office is owned and operated in Finland.
14 DAY MONEY-BACK GUARANTEE
Walona Dogs offer a 14 day money back guarantee if you are dissatisfied with our product, for more detail please email us at firstname.lastname@example.org
REFUNDS & RETURNS
Walona Dogs will offer a full refund on our products if it is in returned in the original, un-used condition. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our product. If you wish to return your product, please email us at email@example.com